Support

Tell us when something goes wrong. We will investigate and fix it as quickly as possible.

Contact support

A video will not play.

If it continues after a hard refresh (Ctrl+F5), contact us with the video link and we will investigate.

An upload fails.

Check the file format and size limit. If it still fails, send us a screenshot of the error.

There is a login or account issue.

Even if login itself is not working, you can leave your email on this page to contact us.

The Handy device will not connect.

Check the device power, online state, and Connection Key first. Contact us if it continues to fail.

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